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  • How does 18K carbon fiber improve performance?
    18K carbon fiber is lightweight yet strong, offering a perfect balance of power and control. It enhances responsiveness, allowing for precise and powerful shots.
  • What is titanium-woven carbon fiber, and why is it used?
    Titanium-woven carbon fiber adds an extra layer of durability and stability to the paddles. It reduces vibrations during impact, providing a smoother feel and better control.
  • What are the benefits of Kevlar in the paddles?
    Kevlar provides exceptional strength and impact resistance, making the paddles durable and capable of withstanding intense play.
  • How do I maintain my paddle for long-term use?
    To maintain your paddle, avoid exposing it to extreme temperatures or prolonged moisture. Clean it with a soft, damp cloth after use to remove dirt and sweat, ensuring it stays in optimal condition.
  • Are Racquet Nation paddles USAP approved?
    Our paddles are built using USAP-approved standards and materials, ensuring top-tier performance and quality. While they are not currently listed on the official USAP-approved paddle list, they meet the same rigorous specifications required for tournament play.
  • What is the return policy at Racquet Nation?
    We accept returns or exchanges within 7 days of receiving your product, provided the item is unused, in its original packaging, and has all tags intact. Customized or sale items are not eligible for returns or refunds.
  • Does Racquet Nation cover return shipping costs?
    For defective products or incorrect deliveries, we cover the return shipping costs. For other return reasons, customers are responsible for return shipping costs. Please contact us at contact@starlighthospitality.in to initiate the return process.
  • How can I initiate a return or exchange?
    To initiate a return or exchange, email us at contact@starlighthospitality.in with your order details and reason for return. Our team will guide you through the process and provide the necessary shipping instructions.
  • Where do I ship returned products?
    All eligible returns should be shipped to the following address: Starlight Hospitality Pvt. Ltd, 5th Floor, Rampuria Building, 5 & 6 Fancy Lane, Kolkata - 700001, West Bengal, India
  • How can I track my return or exchange?
    Once you initiate a return or exchange, our team will provide you with a tracking number or updates on the return process. Feel free to email us at contact@starlighthospitality.in for updates.
  • How long does it take to process a refund?
    Refunds are typically processed within 7-10 business days after we receive and inspect the returned product. Refunds are issued to your original payment method or as store credit, depending on your preference.
  • What should I do if I receive a defective or incorrect product?
    If you receive a defective or incorrect product, please email us at contact@starlighthospitality.in within 7 days of delivery. Include photos of the defect or incorrect item along with your order details. We will process your refund or exchange promptly.
  • Are sale items eligible for returns or exchanges?
    No, items purchased on sale are not eligible for returns, refunds, or exchanges. Please ensure you double-check all sale purchases before completing your order.
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